SHIPPING & RETURNS
Shipping is available within the UK ONLY.
All shipments are processed via Royal Mail, and are dispatched as quickly as possible.
Once your order has shipped you will receive a shipping confirmation with your shipment details and tracking number. If you do not get this email or if you are unsure about the status of your order, please contact us.
Return & Exchange Policy
Unwanted | Incorrectly Ordered | Unsuitable | Damaged or Defective Goods
With the exception of coffee, food products and special order items (like the Victorinox penknife), which can't be returned - other goods can be returned within 14 days after your delivery, at your cost. These goods must be new and unused in their original packaging. Please ensure that any product boxes are not marked or defaced. You are entitled to a full refund (excluding psotage) and this will be issued via Paypal. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service or otherwise insured method.
Please note again that coffee and food items are non-returnable for health and hygiene reasons. Victorinox Penknifes are special order items and are non-returnable. If you have a warranty issue with a Victorinox Penknife please take this up with VIctoniox directly using the enclosed Victorinox warranty.
Items damaged through wear and tear aren't returnable. Many HyggenadWyld items such as the EDC Roll are lovingly handmade, and because of this aren't refundable if natural wear and tear has occurred.